Customer Service
444 Castro Street, Suite 1200, Mountain View, CA 94041, USA

Somewhere along the way, service in the travel industry took a wrong turn. Today, airlines systematically overbook, delay or cancel flights, trying to cope with margin compression, fierce competition and existing infrastructure, which cannot meet demand. And it seems that it all happens at the expense of the average traveler.

Luckily, back in 2015, the team at ClaimCompass came across a regulation, which states that in the above cases, passengers are entitled to monetary compensation. What they found out, however, is that the airlines have kept it a secret and made it very difficult to claim, speculating on passengers’ lack of awareness and legal knowledge. As a result, less than 2% of all travelers entitled to compensation actually end up receiving it. They didn’t think that’s fair.

So they decided to build the ClaimCompass platform, which helps you file a claim in less than 2 minutes, while our software does the rest. Yes, sometimes things do get complicated, but they always, always, deliver on their promise: they’ll work with airlines, courts and national enforcement bodies to make sure that if compensation is owed to clients, it will be paid. Today, ClaimCompass are proud to say that they’ve helped thousands of passengers and secured millions in compensation.

And SERVICE by ClaimCompass

With just a simple inbox connection, the Service app will discover past flights for which you’re eligible to claim compensation, as well as proactively monitor any future flights and hotel reservations you have coming up. This way you can get paid for flight disruptions and hotel rate changes without having to lift a finger.